Creating a Knowledge Base

Add information about your brand for our AI to use when generating responses.

Written By Khoa Bui

Last updated 6 months ago

Overview

Your Knowledge Base is where you store all the information about your brand that powers AI-generated replies across comments and DMs. When you upload text or files, Meet Alto AI's system automatically processes and organizes the content into a structured knowledge base, making it easy to view, edit, and manage everything in one place.

How the Knowledge Base Works

Unlike traditional knowledge bases, where you manually organize everything, Meet Alto AI uses AI to do the heavy lifting:

  1. Upload content - Add text or files with information about your brand

  2. AI processes and organizes - The system automatically reads your content and creates a structured hierarchy (typically takes 20-30 seconds)

  3. View and edit - Review the organized content in an easy-to-navigate interface

  4. AI uses for replies - When generating responses, the AI references your knowledge base to brainstorm the best reply in your brand voice

Accessing Your Knowledge Base

Your knowledge base is automatically created when you sign up for Meet Alto AI. If you provided your website URL during onboarding, the AI has already scanned your website and created an initial version of your knowledge base.

Already have content? Navigate to your Knowledge Base to see what the AI has automatically organized from your website. You can review, edit, and expand on this foundation.

Adding More Information to Your Knowledge Base

You can continue to expand your knowledge base by adding more content:

  1. Choose either Files, Text, or Website

  2. Upload or add your information in the Knowledge Sources section

  3. Enter a title for your content

When upload is successful, you'll see a confirmation message. The content will appear in your knowledge base within 20-30 seconds as the AI processes and organizes it.

What to Add or Expand

If you provided your website URL during setup, you may already have some of this information. Review what's already there and add or expand on these essential areas:

  • Product information - Descriptions, features, specifications from your product pages

  • Pricing and plans - Current pricing, what's included in each plan or product variant

  • Shipping policies - Shipping times, costs, international shipping details

  • Return and refund policies - How customers can return items, refund timelines, conditions

  • FAQs - Common questions and answers from your website or previous customer interactions

  • Brand voice guidelines - How you want the AI to communicate (tone, style, specific phrases to use or avoid)

You can quickly populate your knowledge base by copying content directly from your website. Just copy and paste sections into the "Text" option - no need to rewrite everything from scratch.